Straight answers.

Your monthly fee has two parts — a fixed Practice Management Retainer plus a Volume Band Fee set by your monthly theatre lists and consulting sessions, so it tracks your actual workload. Everything's included — reception, billing, theatre coordination, patient communication, referrals and compliant marketing. We confirm your band and quote your exact numbers on a short, no-obligation discovery call.

Because a surgeon's back office isn't really separable — billing depends on scheduling, theatre coordination feeds billing, and patient communication ties it all together. One accountable team running the whole thing (with one predictable fee) beats stitching together a secretary, a billing bureau and a marketing agency. You're never paying for overlap or chasing three suppliers.

Yes — that's what the volume bands are for. If you're running a lower-volume or newer practice you sit in Band A; you only move up a band as your theatre lists and consulting sessions genuinely grow. You're never subsidising a busier practice, and the fee tracks your actual workload.

You are — and that's the law, not a loophole. Under the Health Insurance Act 1973 the surgeon whose provider number is used remains responsible for every claim, even when someone else lodges it. We can't take that liability off you, and we wouldn't pretend to. What we do is make sure claims are accurate, item numbers are right, Informed Financial Consent is documented, and rejections are chased — so the responsibility that sits with you is backed by careful process.

Through the proper channel: we're authorised as a delegate on your Provider Digital Access (PRODA) account, and claims are lodged via practice-management software linked to your provider details. There's no shortcut and no sharing of your personal logins — it's the same authorised pathway a practice's own staff use.

It's treated as sensitive health information from the first day. We work to the higher of the Commonwealth Privacy Act and Victoria's Health Records Act, keep data onshore in Australia, use multi-factor authentication, encryption and access logging, and run a documented data-breach response. Your billing and any marketing work are kept strictly separate, so patient data is never used for anything it wasn't collected for.

Plenty of our surgeons do. A single in-house secretary is one person with no backup — when they're on leave or an error goes uncaught, it's your revenue and your reputation. We're a team that covers billing, theatre coordination, patient communication and growth in one place, with no recruitment, leave loading, super or turnover to manage. Sometimes we complement an existing secretary; sometimes we replace the need for a second hire.

Yes — and most generic marketers can't, which is exactly why surgeons get caught out. Advertising a registered health service is governed by the National Law (section 133): no patient testimonials, no misleading or exaggerated claims, no curating reviews into your own channels. We build referrer-facing and patient-education marketing that stays inside those rules, and we put it through a compliance check and your sign-off before anything goes live.

A short discovery call. We map what you've got, confirm your volume band, then set up access, integrate your software and build the workflows. From there, you operate; we run the rest.